There are two different perspectives when it comes to car financing. One is the Buy Here, Pay Here, self-financing dealer that takes payments and runs the financing in-house, and the other perspective is the dealer that sells off their accounts to finance companies. Watch this video to learn how the quasi agreement plays an important […]
There are a bunch of different things that dealers can do to get ahead of the game but in this video, we are focusing on sweepstakes and how to make sure they are legal and true. Below is a transcript of the video: Here’s a fun one. Dealers are always looking to get ahead […]
In this video, we are going to talk about a particularly weird but very common issue and that’s emissions. It is against Georgia law for a dealer to sell a car to a customer residing in an emission county before it has been emissions tested. Watch this video to learn more about emissions best practices […]
In this video, we’re going to talk about a few different things that all kind of combine together into one when a consumer makes a dispute with a dealer: sophistication policies, due diligence, and reasonableness. It’s important not only to have policies and procedures but to consider what a reasonable consumer does and treat the […]
It’s really important that a dealer’s employees’ roles are defined, what they’re allowed to do is defined, and that the dealer is making sure that the employee is not doing things or representing to a customer that the employee can do more than the employee can actually do. Watch this video to learn more about […]
The purpose of a merger clause is to protect a dealer, or the contracting party, from any claims later that the customer relied on representations outside of the agreement. You should have a merger clause in your standard sales agreement. There are certain requirements or certain suggestions that need to be contained in each merger […]
The difference between sales puffery and material representation could be the difference that determines whether you get sued or not for something said during the sales process. It really is a case-by-case issue, but there is a big difference between sales puffery and a material representation. Watch this video so you are aware of the […]
Some customers, when they come into a dealership to take a look at a car, will ask to have the vehicle inspected by an independent mechanic. While the dealer does have the option to reject that request, it’s generally a good practice to allow customers that ask for it to have the vehicle inspected. Watch […]
Another agreement relating to driving a vehicle that a dealer should have is a test drive agreement. That is used when a customer wants to test drive a vehicle. Watch this video to learn about what needs to be in a test drive agreement and why it is important to protect yourself. Below […]
Let’s say you’re doing a repair for a customer and decide to give the customer a loaner. That loaner must be governed by a contract. The dealer should have the customer agree to a loaner agreement for that vehicle. Watch this video to learn about what needs to be in a loaner agreement and more […]
