When a customer comes into a dealership to take a look at a car, they will ask to have the vehicle inspected by an independent mechanic. While the dealer does have the option to reject that request, it's generally a good practice to allow customers [...]
Just as we try on clothes to ensure they are the right fit before we buy them, vehicles are no different. The majority of customers in the market for a new car want to take a prospect for a test drive, and allowing customers to do so builds trust [...]
Sometimes after selling a car to a customer, the vehicle needs to undergo an unforeseeable repair. To gain trust and build a relationship with the customer, your dealership offers a loaner so the customer is not without a vehicle while your complete [...]
Temporary tags and dealer tags are two very different things and understanding the difference is key as a car dealer. A world of restrictions come with dealer tags and knowing the risks associated with using them incorrectly can save car dealers [...]
You sold a car as-is and days or weeks later the customer asks you to make some repairs. Should you eat the cost and do the repairs? In this article, we define what goodwill repairs are, the risks associated with them, and why dealers should avoid [...]
At Lefkoff Law, we've seen customers allege that a dealer told them the car wasn't in an accident when in fact it was. This begs the question: where do car dealers get this information? Third-party vehicle history reports from services such as [...]
Imagine this: customer A comes in and wants to buy a car for cash. Customer B comes in and wants to buy the same car on credit. How much are you charging each customer for the car? Even though it is tempting to charge the customer paying credit [...]
Now that you know some of the limitations of an as-is agreement, watch this video for a real-world example of how it impacted a dealer we [...]
A lot of dealers think if they list a car, "as-is" it means they are protected if a consumer or plaintiff comes after them for a warranty issue or for problems with the car after the sale. Bad news: that's not actually true. In this article, we'll [...]
Picture this: all your cars are lined up beautifully on your lot. You open for a day of business with potential sales lined up. In walks an auditor and you are hit with several fines. Why? Because you made one simple mistake when it comes to your [...]
